Complaints

Voltcom Construction Limited view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Scotland (North) Scotland (South) England (Yorkshire)
07966 323506 01461 600594 029 2002 9704
Complaints Team,
Voltcom Construction Limited,
4C Balmakeith Business Park,
Nairn,
IV12 5QW		 Complaints Team,
Voltcom Construction Limited,
Blackwoodridge,
Eaglesfield,
Lockerbie,
Dumfriesshire,
DG11 3JS		 Complaints Team,
Voltcom Construction Limited,
Units 1 & 2,
Claycliffe Business Park,
Cannon Way,
Bonigh Green,
Barnsley,
South Yorkshire,
S75 1JU
England (Cheshire,
Merseyside and North Shropshire)
Wales (North)		 Wales (South) Head Office
01244 671142 07841 030337 029 2002 8886
Complaints Team,
Voltcom Construction Limited,
Unit 6,
Decoy Farm,
Lache Lane,
Chester,
CH4 9AD		 Complaints Team,
Voltcom Construction Limited,
Carmarthen Show Ground,
Nanty Ci,
Carmarthen,
SA33 5DR		 Complaints Team,
Voltcom Construction Limited,
Unit 3,
Sovereign Court,
Sterling Drive,
Ynysmaerdy,
Llantrisant,
CF72 8YX

Contact us via email: complaints@voltcomgroup.com

When writing to us, we request you provide us with an address and postcode, as well as a contact telephone number. All letters and emails will be acknowledged within one working day.

How our Complaints Procedure Works

Step 1 - Review by Customer Contact

However you contact us, we will aim to initially respond to you within 24 hours and fully resolve your query within ten working days.

Step 2 - Review by the Local Manager

If you are not happy with the response to your initial query and contact us again, we will acknowledge receipt of your complaint and arrange for a manager responsible for the service in your area to review your complaint. We will contact you within ten working days, or sooner if possible, and will do our best to resolve the problem at that stage.

Step 3 - Referral to a Senior Manager

If you are not happy with the way that the local manager has dealt with your complaint, you can ask for it to be looked at by a senior manager responsible for your region. We will contact you within 5 working days, investigate your complaint and work with you to resolve the problem.

Step 4 - Final Review by Customer Service Director

If you are still not fully satisfied by the actions taken after discussing your complaint with a senior manager responsible for your region, you can request for your complaint to be formally reviewed by our Managing Director. We will send you a letter setting out our final position within ten working days.