Complaints
Voltcom Construction Limited view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.Confidentiality
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.Scotland (North) | Scotland (South) | England (Yorkshire) |
07966 323506 | 01461 600594 | 029 2002 9704 |
Complaints Team, Voltcom Construction Limited, 4C Balmakeith Business Park, Nairn, IV12 5QW |
Complaints Team, Voltcom Construction Limited, Blackwoodridge, Eaglesfield, Lockerbie, Dumfriesshire, DG11 3JS |
Complaints Team, Voltcom Construction Limited, Units 1 & 2, Claycliffe Business Park, Cannon Way, Bonigh Green, Barnsley, South Yorkshire, S75 1JU |
England (Cheshire, Merseyside and North Shropshire) Wales (North) |
Wales (South) | Head Office |
01244 671142 | 07841 030337 | 029 2002 8886 |
Complaints Team, Voltcom Construction Limited, Unit 6, Decoy Farm, Lache Lane, Chester, CH4 9AD |
Complaints Team, Voltcom Construction Limited, Carmarthen Show Ground, Nanty Ci, Carmarthen, SA33 5DR |
Complaints Team, Voltcom Construction Limited, Unit 3, Sovereign Court, Sterling Drive, Ynysmaerdy, Llantrisant, CF72 8YX |
How our Complaints Procedure Works
Step 1 - Review by Customer Contact
However you contact us, we will aim to initially respond to you within 24 hours and fully resolve your query within ten working days.Step 2 - Review by the Local Manager
If you are not happy with the response to your initial query and contact us again, we will acknowledge receipt of your complaint and arrange for a manager responsible for the service in your area to review your complaint. We will contact you within ten working days, or sooner if possible, and will do our best to resolve the problem at that stage.Step 3 - Referral to a Senior Manager
If you are not happy with the way that the local manager has dealt with your complaint, you can ask for it to be looked at by a senior manager responsible for your region. We will contact you within 5 working days, investigate your complaint and work with you to resolve the problem.Step 4 - Final Review by Customer Service Director
If you are still not fully satisfied by the actions taken after discussing your complaint with a senior manager responsible for your region, you can request for your complaint to be formally reviewed by our Managing Director. We will send you a letter setting out our final position within ten working days.